Privacy Policy
Last updated: March 22, 2026
1. Introduction
Proactive Lab AI LLC ("Company", "we", "us", or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our products, including Deskvibe AI Suite and the my ProActive Lab AI mobile application.
2. Information We Collect
2.1 Personal Information
We may collect the following categories of personal information:
- Name, email address, phone number
- Billing and payment information
- Business name and address
- Account credentials
- Communication preferences
2.2 Health Data (my ProActive Lab AI App)
When using our health analysis application, you may voluntarily provide clinical data and blood test results. This data is processed exclusively for providing you with personalized nutritional recommendations and is handled with enterprise-grade encryption and strict confidentiality.
2.3 Automatically Collected Information
We may automatically collect certain information, including:
- IP address, browser type, operating system
- Pages visited, time spent on pages
- Referring URL and clickstream data
- Device identifiers
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, operate, and maintain our products and services
- To process transactions and manage subscriptions
- To personalize your experience and deliver AI-powered insights
- To communicate with you, including responding to inquiries and providing support
- To improve our products, services, and website
- To comply with legal obligations
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with trusted third-party service providers who assist us in operating our business (e.g., payment processors, cloud hosting providers, analytics services), subject to confidentiality agreements. We may also disclose information when required by law or to protect our rights.
5. Data Security
We implement industry-standard security measures, including encryption, access controls, and secure data storage, to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access, correct, or delete your personal information
- Object to or restrict the processing of your data
- Request data portability
- Withdraw consent at any time
- Lodge a complaint with a supervisory authority
To exercise these rights, please contact us at info@proactivelabai.com.
8. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "Last updated" date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us: